Refund policy

Return & Refund Policy

30-Day Return Policy

We want you to be satisfied with your purchase. BGR Essentials offers a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with any original tags, accessories, and packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at support@bgressentials.com. If your return is accepted, we will provide instructions on how and where to send your package. Returns sent without prior authorization may not be accepted.

Please do not send returns to any address without first contacting us. The appropriate return address will be provided as part of the return authorization process.

You can always contact us with return questions at support@bgressentials.com.

Damages and Order Issues

Please inspect your order when you receive it. If your item arrives defective or damaged, or if you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

If the return is due to an incorrect, defective, or damaged item caused by BGR Essentials or during shipment, BGR Essentials will cover the reasonable cost of return shipping when a return is required.

We may request photographs of the product and packaging to help us evaluate damaged or incorrect orders.

Change-of-Mind Returns

If you are returning an eligible item because you changed your mind, ordered the wrong product, or no longer want the item, you are responsible for the cost of return shipping.

Original shipping charges, if any, are non-refundable unless the return is the result of an error by BGR Essentials or the product arrived defective or damaged.

Trading Cards & Collectibles – Final Sale

All trading card products and collectibles are considered final sale and are not eligible for returns, exchanges, or refunds due to change of mind, market price fluctuations, or dissatisfaction with the contents of the product.

This policy applies to both sealed and opened trading card and collectible products.

If your order arrives damaged during shipping, you receive the wrong item, or there is another issue with your order attributable to BGR Essentials, please contact us at support@bgressentials.com as soon as possible after delivery. We will review the issue and work with you on an appropriate resolution.

We may request photographs of the item, packaging, shipping box, and shipping label to evaluate the claim.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including personalized or custom-made products, gift cards, and any products specifically identified as final sale at the time of purchase.

Items that have been used, altered, damaged after delivery, or returned without their original packaging may not be eligible for a refund.

If you have questions about whether a specific item is eligible for return, contact us before sending it back.

Exchanges

The fastest way to receive a different product is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law. The item must be in the same condition in which you received it, unused, with its original tags and packaging, and you must provide proof of purchase.

Nothing in this policy limits any mandatory consumer rights that apply under applicable law.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@bgressentials.com.